Built for when things break.

FlexProtect is a protection plan backed by AIG. Drops, spills, and failures are covered. File a claim online in minutes, and we repair or replace what broke.

AIG has protected the world's largest businesses for more than a century. FlexProtect brings that same backing to ecommerce customers and the stores they buy from.

1919
AIG founded
AA
Financial strength rating
70+
Countries served
90M+
Customers worldwide
Who is FlexProtect for

Protecting the things we love and the stores that sell them

▸ For Customers

I have a FlexProtect plan.

See your coverage.
File a claim in 90 seconds.
Download your plan.
Relax and enjoy.

▸ FOR MERCHANTS

I run a Shopify store.

Add product protection in one click. Auto-classified catalog, real-time pricing and enhanced customer confidence.

From checkout to claim

How it works

01
Gaming Laptop$1,299.00
+FlexProtect plan$129.00

Add protection at checkout

FlexProtect appears on eligible products. One tap adds it to your order.

02
Plan active
Coverage2026 – 2029

Your plan is issued instantly

Your plan is issued the moment you buy, and your Order Confirmation is emailed right away.

03
What happened?
Add a photo

If it breaks, file a claim online

Tell us what happened and add a photo. Filing takes minutes, not phone calls.

04
Claim received
Approved
Replacement shipped

We repair or replace it

Depending on the product, we arrange onsite service, a depot repair, a replacement, or reimbursement.

Real coverage. Quick solutions.

Ready when things break.

Drops, spills, failures: that's what your plan is for.
File a claim in minutes and get back to normal.